Frequently Asked Questions

About ReTrans Freight

  1. What industries does ReTrans Freight serve?
  2. Is ReTrans Freight's business model the same as those of other third-party logistics providers?
  3. What are the main value-driving benefits provided by ReTrans Freight?

Expenses 

  1. How fast can you provide an LTL freight quote? 
  2. What kind of savings can I expect with ReTrans Freight?
  3. How is fuel surcharge calculated?

Technology

    1. What makes ReTrans Freight's technology different than that of other third-party logistics providers?
    2. I already have a transportation management system (TMS). Why should I work with ReTrans Freight?
    3. Can I create bills of lading (BOLs) from your website?

Shipment Details

  1. Where do I find shipment classification information?
  2. Why do claims liability limits matter and what liability limits do freight carriers have?
  3. What is the best way to track my shipments? 

 

About ReTrans Freight

Q: What industries does ReTrans Freight serve?

A: ReTrans Freight customers include virtually any entity with LTL freight needs. Our customers include but are not limited to companies that ship:

  • Restaurant equipment
  • Industrial products
  • Consumer goods
  • Janitorial and sanitation equipment

Q: Is ReTrans Freight's business model the same as those of other third-party logistics providers? 

A: No. ReTrans Freight is different than most providers because we don’t broker LTL freight. We serve as your LTL consultant. We get sales commissions from our carrier partners for our services. This allows customers to benefit from our support and technology and receive comprehensive information like carrier performance and prices to make decisions that work best for them. We’re happy to share what most providers hide and allow you to call the shots.

Q: What are the main value-driving benefits provided by ReTrans Freight?

A: ReTrans Freight has built its reputation and infrastructure to ensure the best LTL freight value and customer experience possible. Specific benefits include:

  • Sustainable and transparent pricing. We lock in pricing annually, which means we can provide rates you can count on for a full calendar year. You’ll get reliable shipping and price certainty because we’ve already handled the negotiations with our trusted suppliers to ensure maximum value.
  • Technology that simplifies every step of the process. Our cutting-edge technology is designed to empower customers. We tailor our technology to fit your operations and ensure you receive intuitive, user-friendly interfaces built specifically to meet your needs. 
  • Decades of experience and deep industry knowledge. Our longtime employees treat LTL freight as a career—not just a job. This allows us to build targeted and strategic solutions designed to exceed expectations.

Expenses

Q: How fast can you provide an LTL freight quote?

A:  Since freight rates are pre-negotiated for each and every ReTrans Freight customer, we have the ability to quickly provide accurate and transparent pricing information for the customers in our system.  

Of course, the accuracy of any rate quote is dependent upon the correct data (zip codes, freight class, weight, etc.) being supplied by the customer.

For new customers, we conduct an analysis that typically takes about 4–6 weeks because we tailor each program and negotiate pricing based on specific needs. Once presented, the price is set and accurate. If it seems like a long time compared to other shippers, it's because we use our collective buying power to negotiate rates on behalf of each of our customers and ensure correct freight classifications are being utilized when we approach our LTL carrier partners for pricing.

However, if you're a smaller, low-volume shipper, you can take advantage of our Matrix Advantage program. It's designed to ensure you gain access to pre-negotiated, locked-in, competitive rates within two weeks—without needing to sign a contract.

Regardless of your shipping volume, once your pricing is activated, all quotes will be available instantly via online web portal, mobile app and in your eCommerce shopping cart.

Q: What kind of savings can I expect with ReTrans Freight?

A: We're confident that after running our program, we'll deliver better pricing than you currently have. Once our program is implemented, the ROI is immediate as we share technologies and integrations to help streamline operations and connect you with cost-effective shippers.

Q: How is fuel surcharge calculated?

A: Carriers calculate fuel surcharge based on proprietary sliding scales that are based on the national average price of diesel fuel published by the U.S. Energy Information Administration. They typically move their fuel surcharge percentages up and down according to the weekly published rate.

Technology

Q: What makes ReTrans Freight's technology different than that of other third-party logistics providers?

A: Our comprehensive web-based LTL technology delivers real-time information on shipments, requiring less effort to track shipments and billing. Our technology smoothly integrates with customers’ systems, providing cross-organizational insights, and lets you focus on your customers and understand shipment information.

We can also automate your LTL orders to make rates, tracking and shipment data (and more) fully accessible. Order information is also backed for four or more years for your records. Request a free demo of our transportation management system (TMS) software to see for yourself.

Q: I already have a transportation management system (TMS). Why should I work with ReTrans Freight?

A: While we can provide a turnkey TMS solution, our systems are tailor-made to smoothly integrate with your systems as needed. 

Q: Can I create bills of lading (BOLs) from your website?

A: You can fill out, print and email BOLs from our web portal. You can also import and export address books, create and save addresses in your address book and customize the BOL by placing your company logo on it.

Shipment Details

Q: Where do I find shipment classification information?

A: Shipment classification information is found in the National Motor Freight Classification® (NMFC®) (subscription only). The Commodity Classification Standards Board develops and maintains the NMFC® and the National Motor Freight Traffic Association (NMFTA) publishes it. In general, only transportation companies and companies involved in the transportation industry subscribe to the NMFC®. We can help answer your classification questions if you're not a subscriber.

Q: Why do claims liability limits matter and what liability limits do freight carriers have?

A: Claims liability limits matter because of a gap in coverage often exists between the actual value of a commodity and the amount for which the carrier can be held liable for damage, theft and/or loss. This means shippers often don’t get paid full value for shipments through a claim settlement with the carrier.

One mishap can negate any savings with a carrier unless you’ve negotiated higher-than-industry-standard carrier claims liability limits or have all shipments covered with additional freight cargo insurance. Liability coverage limits for less-than-truckload (LTL) carriers can vary. Generally speaking, LTL carrier liability coverage limits can be found in the carrier’s published rule tariff, which can vary according to several factors, including the specific pricing structure in place, the commodity and class of a shipment, the mode of shipment (regular LTL versus volume LTL) and the condition of the items.

Volume LTL shipments are commonly covered with a carrier liability rate of only $1/lb. If there’s a Freight All Kinds (FAK) pricing structure involved, carrier liability coverage can vary drastically and range anywhere from $0.99/lb. to $25/lb. or more, depending upon the FAK parameters and what class a shipment falls within. Additionally, used goods—if the carrier even covers them—also move under lower rates that are generally less than $1/lb. and are typically around $0.10/lb. Don’t leave your business exposed financially. 

Q: What is the best way to track my shipments? 

A: ReTrans Freight customers can easily track their shipments using our online freight portal and our mobile app. ReTrans Freight customer service team members are also happy to assist. Reach out by emailing customerservice@retransfreight.com