If your company sells large items that can’t be shipped through a small-parcel courier, eCommerce is likely a struggle. Your customers want the ease of small-parcel eCommerce, but you don't have the real-time data and tools necessary to simplify your heavy goods shipping.
This is where ReTrans Freight's eCommerce shipping solutions come in.
Our solutions differ from those of other 3PLs because we streamline the time-intensive and manual LTL shipping processes that typically occur between manufacturer, carrier and end customer. Watch this video to see how we can simplify your LTL eCommerce shipping to increase your online sales and improve your customers' buying experiences.
When your customer places an order on your eCommerce site, a carrier is automatically chosen based on the predetermined criteria you've selected—whether your customer gets the carrier with the "lowest rate" or "shortest transit time" is entirely up to you. Carriers calculate eCommerce shipping rates based on a number of factors, including destination and origin, weight and dimension, as well as shipping time. During the transaction, an accurate rate quote and estimated transit time will appear in your shopping cart—so your customer immediately knows exactly what they'll be paying for shipping and when their order will arrive. You can then follow up with your client to provide a shipment tracking link once the shipment has been created.
This results in:
Simply put, when you provide freight shipping costs upfront, you benefit from increased sales and profits. This is because more positive customer experiences result in more sales.
Our accurate rate quotes are also the result of the fact that we negotiate pricing on a customer-by-customer basis. By leveraging the spend of all of our partners to secure this pricing, we're able to lock in rates for an entire calendar year, which results in rate quotes that don't fluctuate and can be delivered at the time of order placement.
We ensure you get the pricing and service option information you need wherever you are. You can choose to access it via web portal, mobile app or in your own systems via application programming interface (API) integration. This means you can communicate with vendors using real-time data when you're in the office or on the run.
Your customers will benefit from having access to in-depth data for all shipments in transit. In a single click, you can generate a shipment tracking link your customers can use to see all shipment details. This means your customer service team will no longer need to field as many calls and requests related to delivery times, which allows them to focus on more pressing issues.
Should your customer service team—or other individuals within your organization—need access to data about shipments in transit, they'll be able to conveniently access it wherever they're at. From the moment a carrier is chosen, shipment data can be tracked in a user-friendly interface that's accessible via web portal or mobile app. Shipment data can also be made available in your own systems.
This shipment data—which includes pick-up times, delivery times and delay information—is populated in one centralized location where you can track all of your other shipments and access quoting and reporting tools. Filter options allow you to sort and look up shipments by reference number, date, status, carriers, shipper and consignee. Your team can even track all of your inbound shipments that are en route by shipper.
If your team needs historical shipment data, it's only clicks away. With up to four years of heavy goods shipping information conveniently available via web portal, or in your organization's key systems, you're essentially equipping your team with a consolidated database they can use to spot best-performing carriers and make more educated decisions in the future.
Relevant documents—including the bill of lading, delivery receipt, weighing inspection documents and the invoice itself—can also be uploaded and attached to each invoice. For a comprehensive overview of documents tied to an invoice, all your team needs to do is enter an invoice number.
Although most of the experts on the ReTrans Freight team have 20-plus years of industry experience, we don't get stuck in the old ways of doing things. We're always expanding our capabilities and continuing to optimize our eCommerce shipping solutions to incorporate the latest technologies and approaches.
Far different than the nationally recognized 3PLs that provide LTL shipping services, we pride ourselves on our personalized eCommerce shipping services and strong business partnerships.
When these partnerships are paired with our team's hands-on expertise, we're able to provide streamlined solutions that simplify your LTL inbound, outbound and drop shipments.
Additionally, our approach allows you to maintain control. We like to think of ourselves as an extension of your team because our eCommerce shipping software can seamlessly be integrated into what you're already doing.
Learn how we provided eCommerce shipping solutions and support to help one of our customers overcome their LTL shipping issues.
The convenience of online shopping has altered customer expectations and consumers are more demanding than ever. Find out how this affects the shipping industry.
Freight management companies at the forefront of the eCommerce shipping industry tend to have three things in common: (1) APIs, (2) plans for growth and (3) plans for failure. Learn why.